Only products purchased on www.3claveles.com can be returned through this method.

To return an order, please send an email to comercial@buenohermanos.com indicating your order number and the products you wish to return.

You have 14 days from the date of delivery to request a return.

You will receive an email with your return details.

All return shipping costs are covered by Bueno Hermanos, S.A., provided the reason for the return is attributable to the company. This applies to manufacturing defects or warehouse errors.

For a return to be processed correctly, the following conditions must be met:

The product must be unused and in its original packaging.

The product(s) must be packaged in the same way they were received. If the original packaging is unavailable, it must be large enough to hold the contents.

The product must be returned within 14 days of receipt.

If all conditions are met, Bueno Hermanos, S.A. will refund the cost of your order, excluding the original shipping costs, unless the return is due to defects in the product received. In that case, you will receive a full refund within 10 business days.

Returns that are the responsibility of Bueno Hermanos, S.A. will be collected by Correos Express. Three collection attempts will be made. If collection is unsuccessful, the customer will be responsible for shipping the item back at their own expense.